Privacy Policy

This Privacy Policy explains how Luckywebs Digital Ltd collects, uses, shares and protects your personal data when you visit our website at luckywebs.co.uk or get in touch with us. We are committed to handling your information responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully so you understand how we treat your personal data and what your rights are.

1. Who we are and our role

Luckywebs Digital Ltd is a digital marketing, web design and SEO agency based in London, England. For the purposes of data protection law, we are the data controller responsible for the personal data we hold about you, which means we decide how and why your data is processed.

• Company: Luckywebs Digital Ltd
• Company registration number: 15109225
• Registered office: 5 Park Royal, London, England, NW10 7FX
• ICO registration number: 00014130652
• Contact email: support@luckywebs.co.uk

2. What personal data we collect

We only collect personal data that we genuinely need. Depending on how you interact with us, this may include:

• Enquiry and contact form details: such as your name, email address, phone number (if you provide it) and the content of any message you send us.
• Email and other correspondence: any information you include when you email us or otherwise communicate with us.
• Website analytics and cookie data: technical information about your visit, such as your device type, browser, approximate location, pages viewed and how you arrived at our site, collected through cookies and similar technologies.

3. How and why we use your data

We use your personal data for clear and limited purposes, and we always rely on a lawful basis under UK GDPR when we do so:

• To respond to your enquiries: when you contact us, we use your details to reply and to follow up. Our lawful basis is our legitimate interests in responding to people who get in touch, or the performance of a contract where you are or are becoming a client.
• To provide and manage our services: where you engage us, we process your data to deliver the services agreed, manage the relationship and handle billing. Our lawful basis is the performance of a contract.
• To understand and improve our website: we use analytics and cookie data to see how visitors use our site so we can improve it. Our lawful basis is your consent (given through our cookie controls) or our legitimate interests in running an effective website.
• To meet legal and regulatory obligations: for example keeping appropriate business and accounting records. Our lawful basis is compliance with a legal obligation.

Where we rely on consent, you can withdraw it at any time. Where we rely on legitimate interests, we make sure those interests are not overridden by your rights and freedoms.

4. Cookies and analytics

Our website uses cookies and similar technologies to help the site function and to understand how it is used. Some cookies are necessary for the site to work, while others, such as analytics cookies, are only used with your consent. You can manage or refuse non-essential cookies through your browser settings or any cookie controls we provide. For more detail about the cookies we use and how to control them, please see our Cookie Policy.

5. Who we share your data with

We do not sell your personal data to anyone. We may share it with trusted third party service providers who process data on our behalf and only on our instructions, for example providers of website hosting, email, analytics and customer communication tools. These processors are bound by contract to keep your data secure and to use it only for the purposes we specify. We may also disclose personal data where we are required to do so by law or by a properly authorised public authority.

6. International transfers

Some of our service providers may store or process data outside the United Kingdom. Where personal data is transferred outside the UK, we make sure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses approved for use in the UK, so that your data continues to receive an equivalent level of protection.

7. How long we keep your data

We keep personal data only for as long as we need it for the purposes set out in this policy, or for as long as the law requires. Enquiry details are kept for as long as needed to deal with your request and for a reasonable period afterwards. Client records are kept for the duration of our relationship and for any period required by tax, accounting or other legal obligations. When data is no longer needed, we delete it securely or anonymise it.

8. Your rights

Under UK GDPR you have a number of rights over your personal data:

• Access: the right to ask for a copy of the personal data we hold about you.
• Rectification: the right to have inaccurate or incomplete data corrected.
• Erasure: the right to ask us to delete your data in certain circumstances.
• Restriction: the right to ask us to limit how we use your data in certain circumstances.
• Objection: the right to object to processing based on our legitimate interests.
• Portability: the right to receive certain data in a portable format, or to have it transferred to another provider.
• Withdraw consent: where we rely on your consent, the right to withdraw it at any time, without affecting processing carried out before withdrawal.

To exercise any of these rights, please email us at support@luckywebs.co.uk. We will respond within the time limits set by law and we will not charge a fee in most cases.

9. Your right to complain

If you have a concern about how we handle your personal data, we would like the chance to put it right, so please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.

10. How we keep your data secure

We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse or alteration. These measures include access controls, secure connections and choosing reputable providers. While no method of transmission or storage is completely secure, we work to keep your data safe and to limit who can access it.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. When we make changes, we will update the date at the top of this page. We encourage you to review this policy occasionally so you stay informed about how we protect your data.

Contact

If you have any questions, contact us at support@luckywebs.co.uk.